Gambaran Prosedur Identifikasi Berkas Pasien BPJS Kesehatan Di Tempat Pendaftaran Rawat Jalan

Overview of Procedures for Identification of BPJS Health Patient Files at Outpatient Registration Sites


  • Karolina Ambu Kaka Universitas Indonesia Maju Jakarta, Indonesia


registration officer, patient registration flow, facilities, registration


Introduction: There are 2 registration officers, and the average number of out-patient visits every day is 50 patients. There are old patients who claim to be new patients, when a large number of patients come in, they experience errors on the computer and printer, the patient does not bring an ID card (KTP) and KIB (Treatment Identity Card) causing queues. Queues result in a long response time, whereas in response time the average time is between 2-3 minutes for old patients and between 4-5 minutes for new patients. The purpose of the study was to find out the description of BPJS Health Patient File Identification in outpatient registration at Pasar Rebo Hospital.

Methods: This type of research uses descriptive. The research method is observation and interviews. The population and sample in this study were 2 registration officers and outpatients at Pasar Rebo Hospital. The sampling technique used is the total sampling technique. Data processing used is data, data presentation, and drawing conclusions.

Results: The education of the register does not match the qualifications of the medical recorder. The flow of registration and outpatient services is listed in the Standard Operating Procedure (SOP). The facilities and infrastructure used for registration are complete.

Discussion: The education of the registration officer is not in accordance with the qualifications of the medical recorder. Make repairs on computers, printers, and patient card machines.