Hubungan Pola Komunikasi, Ketersediaan Fasilitas, Dan Kompetensi Pekerja Terhadap Kualitas Pelayanan Di Puskesmas Rabambang Kecamatan Rungan Barat Tahun 2021
The Relationship between Communication Patterns, Availability of Facilities, and Worker Competence on Service Quality at the Rabambang Health Center in West Rungan District in 2021
Keywords:
communication pattern, facility availability, worker competence, service qualityAbstract
Introduction: This study aims to determine the relationship between communication patterns, availability of facilities, and worker competence in service quality at the Rabambang Public Health Center in Rungan Barat District in 2021.
Methods: The research design used was descriptive analytics with a cross-sectional approach. The population in this study was 944 patients at the Rabambang Public Health Center in Rungan Barat District. To determine the number of samples, the researchers used the Slovin formula. So that the sample who became respondents in this study was 90 patients at the Rabambang Health Center in Rungan Barat District.
Results: The results of the statistical test obtained p-value = 0,000 with = 0,05. So, nilap p < . Thus, it can be concluded that there is a significant relationship between communication patterns and service quality. The results of statistical tests obtained p-value = 0,000 with = 0,05. So, nilap p <. Thus, it can be concluded that there is a significant relationship between the availability of facilities and service quality. The results of statistical tests obtained p-value = 0,000 with = 0,05. So, nilap p < .
Discussion: Thus, it can be concluded that there is a significant relationship between worker competence and service quality. Suggestions for the Rabambang Health Center in Rungan Barat District in 2021 it is better if incomplete facilities or infrastructure are equipped to be able to provide more optimal health services, and it is hoped that the Rabambang Health Center in Rungan Barat District in 2021 can use the results of this research as an alternative as well as a basis for consideration to continually improve service quality.
