Analisis Faktor-Faktor Keberhasilan Implementasi Rekam Medis Elektronik di Rumah Sakit: Pendekatan Model Delone dan Mclean

Analysis of Factors for Successful Implementation of Electronic Medical Records in Hospitals: Delone and Mclean Model Approach

Abstract

Introduction: Medical records are a vital component of the healthcare system, as they contain comprehensive and detailed records of a patient's health information. According to the Minister of Health Regulation Number 24 of 2022 concerning Medical Records.¹ In addition to the implementing regulations of Law Number 29 of 2004 concerning Medical Practice, which mandate the integration of medical record systems and data in health service facilities with the SATU SEHAT platform.² With advances in information technology, electronic medical records (EMR) have become a more efficient and effective option. This system enables authorized medical personnel to access patient medical information quickly and easily. When implementing an electronic medical record system, we often experience several problems with the system, such as the patient's visit history in the application does not match the desired results, the number that appears in the online registration does not automatically become a serial number when called, the level of acceptance of RME by users is identified as slow, the template for filling in is still not available. Complete. The aim of the following research is to find out the factors that influence the successful implementation of electronic medical records in hospitals.

Methods: The following research is a descriptive-observationalquantitative research by explaining the relationship or correlation between variables in the DeLone and McLean success model, with the variables information quality, service quality, system quality, use, user satisfaction, and net benefit. The population in the following research is all officers who are directly involved in using the RME Khanza system, and the sampling technique is the saturated sampling technique. Data analysis using the JAMOVI 2.3.28 application.

Results: There is a significant relationship between the average SEPAS success score and age (P-value=0.001), education level (P-value=0.01), and work experience (P-value <0.001).

Discussion: The test results of 9 hypotheses showed that 5 relationships between variables were accepted and 4 relationships between variables were rejected. In conclusion, the success of implementing an electronic medical record system from a technical perspective and from an effectiveness perspective is good, while success in terms of meaning is very good.